Case Manager and Crisis Counselor at Pacific Lutheran University
Tacoma, WA 98447

General Description:

The Case Manager and Crisis Counselor is an integral contributor to PLU's Counseling, Health, and Wellness Services team and PLU's ecological approach to ensuring equitable access to mental health care and addressing its related impact on students' overall well-being.


Under the supervision of the Director of Counseling Services, the person in this role specifically contributes to the priority of providing coordinated, culturally responsive, appropriate, and timely care and continuity of services for PLU students. Responsibilities of this role include initial contact with new clients and participation in case assignments; crisis assessment, response, and management; and facilitation of student referrals to campus and community resources. The Case Manager also providers some direct services to PLU students, including offering initial intake or walk-in appointments, brief individual counseling for a small, purposeful caseload, and a limited number of group workshops.  The Case Manager also may provide training and/or supervision to master's level or predoctoral interns.

Essential Functions and Responsibilities:

Case Management

  • Engage and maintain continual familiarity with ThrivingCampus and regional community referral resources.
  • Prioritize development of culturally-responsive resources to equitably serve PLU students who hold marginalized identities.
  • Develop and implement systems for tracking cases through to outcome and/or continued management over time.
  • Develop and maintain familiarity with insurance providers and assist students to navigate coverage.
  • Develop individualized referral resources for students and assist to determine availability, ability to pay, and to make initial appointments.
  • Document student access to off-campus resources and follow through on referral and provision of additional coordination or care, as needed.
  • Provide organizational support for students transported to and/or admitted to hospital for mental health reasons including:  Assisting with tracking students through the process, attending student of concern meetings, partnering with Dean  of Students to coordinate re-entry and withdrawal plans.
  • Maintain contact with a caseload of students as they wait for services and/or require different or additional services.
  • Communicate with partners, including families, staff/faculty, and Counseling, Health, & Wellness Services colleagues about current resource availability and process for access.
  • keep familiarity with Washington State procedures for mental health-related voluntary and involuntary hospitalization.

Crisis Management and Response

  • Provide crisis case management for students interacting with emergency mental health services
  • Coordinate follow-up individual and, if relevant, community response and resources with Student of Concern Team.
  • Participate in on-call duty rotation for occasional coordination of hospitalization

Direct Service

  • Cover weekly walk-in appointments, initial intake appointments, and crisis response as part of Counseling Services clinical team.
  • May carry a small ongoing caseload of 3-5 students.
  • Collaborate with Outreach Coordinator to educate PLU community on crisis and emergent protocols/response skills and training in warm referral methods.
  • Provide supervision or educational workshops for master's level or predoctoral interns.


  • Complete charting in a timely manner using Titanium EMR.
  • Participate in staff meetings and partner to facilitate relevant outreach activities, including workshops.

Knowledge, Skills, and Abilities:

  • Previous experience working with young adults, preferably in an educational setting
  • Experience with crisis assessment, response, and management
  • Experience providing clinical case management services and a working knowledge of managed care and navigating health insurance.
  • Well-developed counseling skills.
  • Experience providing culturally-responsive services and commitment to on-going anti-racist learning.
  • Knowledge and skills to practice in a manner consistent with relevant state and federal statutes and regulations.
  • A collaborative spirit, grace, respect, and investment in working in partnership with colleagues and community resources.
  • Excellent interpersonal and communication skills.

Required Qualifications:

  • Master's degree in social work, counseling, or related field
  • License or license eligible as a clinical social worker, clinical professional counselor, or clinical/counseling psychologist.
  • Finalist candidates must satisfactorily complete pre-employment background checks.

Preferred Qualifications:

  • Direct experience working in mental health services in an educational setting


Pacific Lutheran University
Pacific Lutheran University Counseling Center, AUC 300
Tacoma, Washington 98447


Dr. Lizz Barton


Tacoma, WA 98447
Job type
Full Time
Pay rate
$29.81-$32.21 with excellent benefits
Ordained position
Exempt status
Not Exempt
Critical Thinking
Educational Services
Health Care and Social Services
Psychological Services