About the job
Position Title: Staff Development Program Manager
Department / Location: Human Resources / Central
Supervisor: Executive Team, People
Direct Reports: n/a
Classification: Regular / Full time / Exempt
Menlo Church is a multisite church in the San Francisco Bay area and a member of ECO: A Covenant Order of Evangelical Presbyterians. The Staff Development Program Manager serves on the Human Resources Team and plays a key role building and championing strategies and structures to support all employees to develop professionally and spiritually. The Staff Development Program Manager needs to have a strong collaborative nature and be able to work effectively in a matrix organization. You will report to the Executive Team Leader overseeing Human Resources and work closely with the Human Resources Manager. In addition, the Staff Development Program Manager will interact with staff from both central and campus teams where everyone is welcome, nobody’s perfect, and anything’s possible.
The Staff Development Program Manager’s role is three-fold. You will coordinate and oversee the day-to-day operations of our exciting Residency Program. Menlo’s Residency Program is designed to raise up the next generation of church leaders through in-depth education, discipleship, and hands-on ministry training. After completing our program, residents will have developed the spiritual, relational, and professional foundations necessary to pursue ministry as a vocation. The second focus of the Staff Development Program Manager’s role is to oversee the Internship Program. You will recruit, hire, onboard, and offboard all interns. The third aspect of the Staff Development Program manager’s job is to contribute to a healthy, values-based culture where employees are engaged, actively growing in their faith, and pursuing ongoing education so that they can thrive here at Menlo Church. Part of the Staff Development Program Manager’s role is to set up systems and processes that support employee communication, professional development, teambuilding, and positively impact organizational culture. The Staff Development Program Manager will coordinate and facilitate online trainings, all-staff gatherings, retreats, and other events for staff.
Our Staff Development Program Manager must value learning and be committed fostering a healthy culture and helping others succeed. You will be comfortable speaking in front of an audience, champion our initiatives, and move people into action. You’ll advocate with schools to attract potential interns and help staff understand the purpose of an internship, always focusing on the needs, education, and training of the interns. The Staff Development Program Manager will need to have the project management and administrative skills necessary to make strategic plans, stay on top of deadlines, and proactively communicate with employees. The Staff Development Program Manager must also be willing to speak truth in love and hold staff accountable. Our ideal candidate will have high emotional intelligence and be able to work with a wide variety of people, temperaments, and communication styles. At Menlo Church, our staff is a team of humble, hopeful, and gritty Jesus-followers who do what we do so that people can find and follow Jesus.
1. Working with the Human Resources Team, build and implement a structure for staff development that can scale as Menlo Church continues to grow and expand.
2. Collaborate with the HR Manager to onboard and orient new hires to effectively transition them into Menlo’s culture and ministry rhythms.
3. Manage the calendar for and oversee the planning and execution of staff events such as monthly staff meetings, retreats, and other special events.
4. Pioneer learning and development initiatives that will enable both individual and organizational development.
5. Oversee the Tuition Reimbursement and Staff Development Training request process and monitor budget for tuition reimbursements and staff development needs.
6. Responsible for making sure employees complete mandated trainings on schedule, track records in PCO and ServeHQ, and follow up to ensure renewals are completed according to legal requirements.
7. Manage the day-to-day operations of the Menlo Residency Program:
a. Recruit high-quality candidates, coordinate interviews, onboarding, & housing for residents.
b. Oversee program elements to ensure residents are growing spiritually and professionally.
c. Identify, recruit, and train Resident Coaches who have demonstrated leadership and a passion for developing others. Ensure Coaches are meeting with residents weekly to provide training and coaching.
d. Schedule speakers, update content training library, mentor residents, support Resident Coaches, and advocate internally and externally for Menlo’s Residency Program for support, marketing, recruiting, and networking.
e. Set up systems to track program outcomes and measurements and prepare reports on a regular basis.
8. Manage the day-today operations of the Internship Program:
a. Work with staff to make sure they understand the educational and training elements of an internship. Collaborate to write appropriate job descriptions. Select departments and staff who are committed to providing learning experiences for interns.
b. Recruit candidates, coordinate interviews, and onboard and offboard interns.
c. Oversee program elements to ensure interns are receiving the training and hands on experience required to qualify for an internship.
d. Set up systems to track program outcomes and measurements and prepare reports on a regular basis.
9. Manage Menlo’s quarterly and annual Performance Reviews on Leadr.
10. Oversee process of creating staff training video content and upload them to designated platforms (ServeHQ, Staff Portal, Vimeo, Dropbox).
11. Manage multiple projects, prioritize tasks, and intelligently delegate.
12. Additional duties and special projects as assigned by the Executive Team Leader, People.
PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
· Degree in Learning & Development, Organizational Management, or related field
· Minimum 3-years’ relevant experience
· Professional or volunteer event planning experience
Preferred Education and Experience
· Demonstrated leadership and influence toward a healthy staff culture
· Experience working in a matrix organization
· Experience working in a church or non-profit setting
· Supervisory experience
· Experience with volunteer database such as Planning Center Online (PCO)
· HR experience a plus
Knowledge and Skills
· High emotional intelligence (EQ) with solid listening, relational, and coaching skills
· Strong organizational, planning, and execution skills
· Strong project management skills
· Team player and team builder with a focus on the vision of the whole church
· Ability to communicate with confidence and poise and to influence without authority
· Proficiency with common office applications and collaboration tools such as Office 365 & Zoom
· Familiarity with Leadr, Dropbox, Pro-Presenter, MailChimp, and ServeHQ
· Ability to learn new software and programs quickly
· Stand or sit for prolonged amounts of time
· Walk, bend, twist, and kneel
· Climb up and down stairs
· Finger and hand dexterity to operate computer and office equipment
· Specific vision abilities required by this job include close, distance, color, and peripheral vision; and the ability to adjust focus
· Occasionally lift and carry up to 20 pounds with or without assistance
· This job typically operates in a professional office or church environment with standard office equipment such as computers, printers, filing cabinets, and telephones
· Days and hours of work are generally business hours Monday-Friday with occasional weekends or evenings
Menlo Church Spiritual Requirements
· Must have an intimate, personal relationship with Jesus Christ
· Must be a committed disciple of Christ and committed to serving God and the body of Christ
· Must have compatible theology in alignment with ECO essential tenets
· Must be pursuing or active in a community of believers who can speak truth into your life