About the job
Organization Summary: Harvest Home is a faith-based residential non-profit organization that transforms the lives of homeless pregnant women and their children by providing housing, support, and programs that equip women to become great mothers. Visit our website to learn more: https://www.harvesthomela.org/
Position Summary: The primary purpose of the Residential Life Manager (RLM) is to create and maintain a supportive communal living environment among Harvest Home's residents. The RLM works closely with our team to coordinate a healthy residential living environment (the home) to support resident program plans. The primary responsibility is to provide onsite supervision and assistance with daily evening activities in the following areas: chores, meals, policies, classes, and independent and community-living skills.
Monday through Friday 3:00 PM to 11:00 PM (40 hours per week) - Occasional staffing of other days/times/hours as needed and as available.
Include but are not limited to:
Create a joyful, innovative, empowered, welcoming, structured, and safe home environment which inspires engagement, follow through, and ownership.
Manage a residential team of 4-6 shift team members including feedback, communication, hiring, training, etc.
Create and Manage household structure, activities & schedules (Chores, classes, meals, activities, etc).
Work closely with residents to meet program goals and expectations.
Connect with class teachers, volunteers, and donors coming into the home for groups, classes, events, workshops, service opportunities, etc.
Work with each staff member to develop measurable goals and evaluate performance on a regular basis
Model, uphold and adhere to organizational and staff values, processes, and standards.
Proactively communicate information as it pertains to community-living and the home environment.
Maintains a positive, strengths-based and culturally appropriate, trauma-informed, therapeutic environment that is in keeping with the mission and values of Harvest Home.
Engages in crisis prevention and crisis intervention to de-escalate incidents of potential harm, aggression, etc. and may also coordinate emergency responses as needed.
Facilitate meetings with staff & residents on a daily and/or weekly basis (both 1:1 and group meetings)
Support and guide residents collectively in order to promote an environment / relationship of accountability based on trust and respect.
Address behavior concerns with residents collaboratively, directly and in a timely manner.
Provides all necessary documentation of resident behavior and interventions attempted.
Assists with the transition of new residents into the residential living environment through facilitating their move-in and orientation, initiating hospitality and community integration efforts.
Establish and cultivate respectful and appropriate relationships with residents of diverse backgrounds.
Promote accountability among residents by modeling oversight of individual performance standards.
Support and guide residents individually in order to promote an accountability relationship based on trust and respect.
Minimum of 3+ years' experience in social service field (non-profits, government, missions, etc.)
High EQ in order to foster respective and appropriate relationships with residents in order to serve our population well including an understanding of and sensitivity to concerning homelessness, women’s health, pregnancy, parenting, trauma, mental health, etc.
Strong Communication (open, honest, humble) and Organization Skills. We value solution-oriented feedback and problem solving.
Ability to work as a part of our Harvest Home team while also filling a solo shift role.
Comfortable leading and executing in the day-to-day
Smart Phone Needed
Driver’s License and Personal Vehicle for occasional resident transportation
Acceptance of organization ministry standards (to be provided after application)
Strong experience with Microsoft Office, Email (Google or Outlook), Chat Tool (ex: Slack), etc.
Experience working with many of the following: high-risk populations, women, homelessness, pregnancy, infancy, victims of trauma, mental health, substance use, domestic violence, poverty, TAY, Foster care, DCFS, etc. in social welfare, social work, counseling, hospitality, and related fields
Prior experience working in a shelter, group home, and/or residential treatment program.
Crisis-intervention and/or de-escalation training, skills, and/or experience
Additional Qualifications (Post-Offer)
Criminal background check
TB clearance and documentation