Volunteer Coordinator at Door of Hope
Pasadena, CA

The Volunteer Coordinator (VC) plays an integral role on the Development Team, overseeing Door of Hope’s volunteer program, in-kind donations, and events. The VC is often compared to a “matchmaker” and/or “bridge-builder.” The VC is a matchmaker for volunteers who hope to donate their time/skills/passions to Door of Hope, as well as a bridge-builder across Door of Hope departments (Programs, Facilities, and Development). The VC reports to and works closely with the Associate Director of Development to engage churches, community organizations, and businesses in volunteer opportunities. A savvy communicator and “people person” with a customer-centered approach, the VC will be responsible for “championing” our work and will become the face of Door of Hope with in-kind donors and volunteers. The candidate should be a relational, ministry-minded person with a heart for seeing lives changed—the lives of our families experiencing homelessness, and the lives of those who give of their time and resources to them.

Hours

  • 32 - 40 hours per week, Monday through Friday; 9am - 5:30pm with some flexibility
  • 1 day work from home/week available if working 40 hours/week
  • Occasional weekends and evenings, as needed

Responsibilities

Volunteer Coordination

  • Act as primary point of contact for volunteers and in-kind donors
  • Partner with Programs/Facility staff in order to identify volunteer needs
  • Recruit and train volunteers
  • Oversee volunteer projects
  • Provide opportunities for volunteers to become donors
  • Create and execute volunteer appreciation activities
  • Cultivate new, strategic volunteer relationships and opportunities with community groups, churches, and businesses
  • Solicit volunteer support for two major annual Program events: Summer Carnival and Christmas Festival
  • Coordinate with the Alumni Case Manager to engage the alumni volunteer network in volunteer opportunities (e.g. share their stories, write letters/notes to donors, etc.)

Volunteer Administration

  • Manage all logistical and administrative details of volunteer projects; manage email inboxes daily, review volunteer applications daily, answer phone and email inquiries promptly
  • Maintain Salesforce records for volunteers which includes entering volunteer hours, maintaining up-to-date lists or potential volunteers, creating and maintaining schedules for ongoing volunteers such as meal donors, and inputting volunteer applications/creating new volunteer contacts
  • Coordinate in-kind donation process and manage Secret Santa program
  • Consistently and promptly provide in-kind donation receipts and thank you letters
  • Coordinate Live Scan process for volunteers and interns

Marketing

  • Create and provide content 1-2x/week to Marketing and Design Specialist to recognize volunteers and in-kind donors
  • Champion crowdfunding and assist with digital fundraising efforts across multiple platforms
  • Assist with PR & Marketing efforts (e.g., social media) as needed

Event Coordination

  • Serve as the project manager for all donor events; maintain timeline, track progress, secure contractors, oversee volunteers, etc.
  • Oversee backend needs of virtual events

General Development Team duties:

  • Represent Door of Hope at community events as needed
  • Perform any other task necessary to support the mission of Door of Hope

Qualifications

  • 1-3 years of experience working with volunteers or supporting a development team, preferred
  • Experience in a donor support role that includes direct donor contact (phone, email, in person), preferred
  • Strong communication skills, both verbal and written
  • Exceptionally well-organized and detail-oriented
  • “Can Do” attitude with a desire and willingness to learn new skills
  • Self-motivated, takes initiative, able to think on feet, creative, able to work in a fast-paced environment with shifting priorities
  • Computer Skills: fluency in GSuite (Docs, Sheets, Drive, etc.) and/or MS Excel, Word, and PowerPoint; experience with Salesforce or donor databases is a plus

Compensation & Benefits

Expected compensation (depending on experience):  $22.00 - $24.50/hr.

Competitive benefits package including:

  • Paid PTO: 12 sick days, 12 holidays, 10 vacation days (increases over tenure), 5 jury duty days, up to 5 bereavement days
  • Health Insurance:
  • We cover 100% of your premium on our Kaiser Gold HMO, Anthem HMO, and Anthem PPO Plans
  • We cover 50% of your dependents’ premium for our health insurance plan
  • Employer contribution to employee’s dental and vision premiums
  • Therapy Subsidy
  • 403(b): 3% dollar-for-dollar match

Character (Do you embody Door of Hope’s four core values?)

Christ-centered, expressed through:

  • Faith: We have an active and personal relationship with Jesus Christ.
  • Calling: Out of a sense of calling, we go above and beyond to meet our mission.
  • Character: We demonstrate the character of Christ toward colleagues and families.

Empowering, expressed through:

  • Trust: We trust one another, believe in one another, and give each other the freedom to take risks. (Mistakes are learning opportunities.)
  • Accountability: We nurture God-given strengths through coaching and accountability.

Holistic, expressed through:

  • Whole Person:  Our emotional, spiritual and personal well-being matter to one another.
  • Whole Organization: We are on one team with one mission. (We don’t do silos.)

Relationship, expressed through:

  • Family: We love, celebrate, and pray with one another.
  • Reconciliation: We manage conflict, practice vulnerability, and pursue diversity with honesty and grace.

Address

Door of Hope
221 E. Walnut St., Ste. 112
Pasadena, California 91101

Contact

Melissa Yee
626-304-9130
[email protected]

Website

www.doorofhope.us

Location
Pasadena, CA
Job type
Full Time
Posted
Hours/week
32-40 hours/week
Pay rate
$22.00 - $24.50/hr., depending on experience
Ordained position
No
Exempt status
Not Exempt
Skills
Administrative
Business Storytelling
Collaboration
Communication
Organizational
Industries
Health Care and Social Services
Mission/Parachurch