Operations Assistant (Nonprofit) at Door of Hope
Pasadena, CA

Do you want to make a difference in the lives of families facing homelessness? Are you searching for not just a job, but a calling? Door of Hope, a Christian nonprofit that serves families facing homelessness, is hiring an Operations Assistant to join us in our life-changing work.

Reporting to the Human Resources Manager, the Operations Assistant will play a significant role in Door of Hope’s operations, providing technical and administrative office support to the entire team.


  • 40 hours per week, Monday through Friday, occasional overtime
  • 100% in-person from Pasadena, CA


Bookkeeper – 40% of role

  • Provide key support to streamline and maintain financial processes, and to accurately present financial information to the Board, donors and our leadership
  • General Bookkeeping: record and post day-to-day financial transactions, bank reconciliations, and weekly reports; process accounts payables and check requests; assist with monthly financials, 1099s and other ad hoc projects
  • Employee-Related Accounting: manage credit card reports and reconciliation, check requests, and reimbursements
  • Grants: regularly produce supporting documentation for private and government grant applications, invoicing and reporting
  • Annual Budgeting and Auditing: assist Accounting Manager with annual budgeting and auditing processes, liaise with budget managers

Human Resources Administrator – 40% of role

  • Partner with the HR Manager to foster a warm and supportive company culture that embodies Door of Hope’s core values, encouraging employees to thrive
  • Recruitment: support a streamlined recruitment process by posting jobs, sourcing and screening candidates, scheduling interviews, and keeping candidates updated throughout the process
  • Employee Onboarding: create a welcoming environment for new hires by preparing workstations and welcome bags, scheduling orientations, and owning and utilizing HRIS workflows to create a seamless hiring process
  • Employee Offboarding: schedule exit interviews, own and utilize workflows in HRIS
  • HRIS/ATS (Rippling) Administrator: ensure we are fully utilizing system’s capabilities, manage data integrity, publish regular HR metrics
  • Benefits Administration: own health insurance and 403(b) administration, partner in benefits education, research trends, aid in implementation of any new benefits/benefits brokers
  • Compliance Administration: track mandatory trainings and signatures on policies/paperwork, assist with liability insurance renewal and audit
  • Event Coordinator: partner with HR Manager to plan engaging all staff events that support a healthy team culture including Staff Development Days, Staff Retreat; own logistics for these events
  • HR Media Coordinator: provide regular content to development team for social media
  • HR Special Projects: manage other special projects

Office and IT Coordinator – 20% of role

  • Create a welcoming, professional, and supportive environment at Door of Hope’s main office for staff and guests (including clients, donors, and Board members)
  • Primary Receptionist: provide a warm greeting to guests, professionally respond to phone calls and emails, and process mail and packages
  • General Office Support: keep our office running smoothly by maintaining an orderly office environment, keeping office supplies in stock, managing parking passes, and liaising with landlord regarding facilities issues
  • General Troubleshooting: answer general staff and guest inquiries
  • IT Support: respond to IT issues and requests, provide basic troubleshooting and coordinate with IT Contractor when issues need to be elevated, manage IT inventory


  • A minimum of 2+ years in an administrative role
  • Must be a detail-oriented, self-starter with proven organizational skills
  • Must be a personable and professional communicator with excellent writing and speaking skills
  • Must be a technologically savvy Mac and PC user not intimidated by technology; must be fluent in GSuite and Microsoft Office; experience with Accounting and HR software is a plus
  • Must have a valid driver’s license and reliable transportation
  • Must be able to bend, reach, and lift boxes and office supplies up to 30 lbs.
  • Bilingual Spanish is a plus

Compensation & Benefits

Expected salary: $22-24/hour, depending on experience

Competitive benefits package including:

  • Paid PTO: 12 sick days, 12 holidays, 10 vacation days (increases over tenure), 5 jury duty days, up to 5 bereavement days
  • Health Insurance: we cover 100% of your premium on our Kaiser Gold HMO, Cigna Oscar Silver EPO, and Anthem Silver PPO B plans
  • 403(b): 3% dollar-for-dollar match

Character (Do you embody Door of Hope’s four core values?)

Christ-centered, expressed through:

  • Faith: We have an active and personal relationship with Jesus Christ.
  • Calling: Out of a sense of calling, we go above and beyond to meet our mission.
  • Character: We demonstrate the character of Christ toward colleagues and families.

Empowering, expressed through:

  • Trust: We trust one another, believe in one another, and give each other the freedom to take risks. (Mistakes are learning opportunities.)
  • Accountability: We nurture God-given strengths through coaching and accountability.

Holistic, expressed through:

  • Whole Person:  Our emotional, spiritual and personal well-being matter to one another.
  • Whole Organization: We are on one team with one mission. (We don’t do silos.)

Relationship, expressed through:

  • Family: We love, celebrate, and pray with one another.
  • Reconciliation: We manage conflict, practice vulnerability, and pursue diversity with honesty and grace.


Door of Hope
221 E. Walnut St. Ste. 112
Pasadena, California 91101


Melissa Y
626-304-9130 x110
[email protected]



Pasadena, CA
Job type
Full Time
Pay rate
$22-24/hour, depending on experience
Ordained position
Exempt status
Not Exempt
Independent Action
Organizational Tasks
Technical Support
Time Management
Health Care and Social Services