Housing Navigator at Door of Hope
Pasadena, CA
About the job
Are you interested in making a difference in the lives of families facing homelessness? Are you searching for not just a job, but a calling? Door of Hope, a Christian nonprofit that empowers families facing homelessness to transform their lives, is hiring a Housing Navigator to be part of our life-changing work.
The Housing Navigator will assist and advocate for families to locate, secure, and retain affordable permanent housing. The Housing Navigator must thrive working in a fast-paced, group-oriented setting, and enjoy working on the field engaging with prospective property owners and managers who will house our families. This person will develop and implement housing plans to address barriers to obtaining and maintaining permanent housing, spearhead landlord outreaches and prepare materials for making presentations to realtors and property managers, and will report directly to the Program Director of Housing and Homelessness Prevention.
Schedule
- 40 hours/week, select from a menu of scheduling options:
- Regular Schedule: 5 days/week, 8 hours/day, M-Th in office, F work from
- home, core business hours (generally 9am – 5:30pm)
- 4/40: 4 10 hours/day in office M-TH, 2 evening shifts/week, all Fridays off
- 9/80: 4 9 hours/day in office M-TH, 2 evening shifts/week, Fridays alternate between day off and 8 hours work from home
Responsibilities
- Conduct regular, in-person meetings with clients to develop and implement housing plans and budget
- Collaborate with Case Managers to ensure clients stay on track toward housing goals
- Discuss housing plan barriers and link clients to appropriate resources
- Assist clients with housing applications, interpreting leases and understanding tenant rights and responsibilities, and searching for housing leads from housing authorities, internet, and internal database of landlords/management firms.
- Assist clients with completing supportive and subsidized housing paperwork.
- Provide education to clients on how to complete housing applications, searches, and tenant rights and responsibilities
- Transport clients in Door of Hope vehicle, as needed, to housing viewing appointments, move-ins, housing authority appointments, and specific visits to relevant social service agencies that will support meeting housing plan goals
- Develop and maintain a database of landlords and management firms working with the program, including a list of available units and amenities specific to each respective site
- Cultivate relationships with landlords willing to provide housing for participant
- Spearhead landlord appreciation/engagement events
- Coordinate with internal and external stakeholders to ensure participants have the necessary items to secure housing and meet their housing goals
- Provide advocacy to address issues and barriers between landlords and participants that may prevent move-ins.
- Participate in case conferencing and case presentations.
- Participate in individual and group supervision, agency, and community meetings as directed by the supervisor
- Assist in maintaining case files, records, and other required documentation related to housing placement
- Perform any other task necessary to support the mission of Door of Hope
Qualifications
- 1-3 years of experience in case management, strongly preferred
- Bilingual: Spanish/English preferred
- Demonstrated knowledge of issues facing clients (e.g. health, substance abuse, mental health, domestic abuse, trauma, immigration, legal)
- Knowledgeable about services for families experiencing homelessness throughout Los Angeles County, strongly preferred
- Real Estate or property management background, preferred but not required
- Must be a self-starter, flexible, and demonstrate ability to thrive in fast-paced and challenging environments
- Comfortable with facilitating housing search skills including housing location, filling out housing applications, and the lease-up process
- Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint and Google Docs equivalents)
- Effective time management skill
- Strong advocacy skills
- Ability to work in a team and independently
- Ability to meet identified administrative deadlines and program deliverables
Character (Do you embody Door of Hope’s four core values?)
Christ-centered, expressed through:
- Faith: We have an active and personal relationship with Jesus Christ.
- Calling: Out of a sense of calling, we go above and beyond to meet our mission.
- Character: We demonstrate the character of Christ toward colleagues and families.
Empowering, expressed through:
- Trust: We trust one another, believe in one another, and give each other the freedom to take risks. (Mistakes are learning opportunities.)
- Accountability: We nurture God-given strengths through coaching and accountability.
Holistic, expressed through:
- Whole Person: Our emotional, spiritual and personal well-being matter to one another.
- Whole Organization: We are on one team with one mission. (We don’t do silos.)
Relationship, expressed through:
- Family: We love, celebrate, and pray with one another.
- Reconciliation: We manage conflict, practice vulnerability, and pursue diversity with honesty and grace.
Organization Information
Address
Door of Hope
221 E Walnut ST #112
Pasadena, California 91101
Contact
Yeju Kim
626.653.8937
[email protected]
Website
doorofhope.us