About the job
CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but also a calling. Whether we’re working on the front lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.
The COVID-19 economic shutdown has resulted in an unprecedented level of unemployment. Low-income communities have been disproportionately impacted and thousands of households in Silicon Valley face eviction. More than ever, it is imperative that our neighbors find jobs that pay living wages. CityTeam in the Neighborhood is committed to helping our neighbors achieve economic empowerment through the education and employment development services of our existing CityTeam @ Work program. CityTeam in the Neighborhood currently provides food to 25 mobile pantries throughout the area, and we are ready to begin a new initiative to provide career resources and services to help those in need. The CityTeam @ Work in the Neighborhood Program Manager will be responsible for the implementation, replication, and scaling of our CityTeam @ Work services at our mobile pantry locations.
The Program Manager will provide economic empowerment programs for guests served at our mobile pantries. This is a highly collaborative role, so we are looking for someone who can easily toggle between and work with CityTeam @ Work and CityTeam in the Neighborhood. In addition to providing leadership for the mobile pantry partners and volunteers, the Program Manager will help students meet their education, career, and housing goals. The Program Manager will stay on top of and motivate students as they work through their Education and Career Development Plans, ECDP. Our ideal candidate will take initiative, have a developer mindset, solve problems, and handle surprises with flexibility, grace, and resourcefulness.
The Program Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.
1. Oversee the implementation of economic empowerment programs at mobile pantry locations. This includes management of volunteers, processes, and workflows, coordination of intakes and assessments, volunteerism, and program activities such as career fairs, career development activities, job search services, and creating Education & Career Development Plans (ECDP).
2. Work with local churches, organizations, and business partners to recruit, train and coach Program Facilitators and Career Mentors who will lead the program and services at each location. Work closely with the Pantry Specialist at each site to promote CityTeam @ Work in the Neighborhood. Utilize our mobile pantries as onramps for those interested in participating in our program.
3. Responsible for regular collection of program data and compiling reports measuring impact and evaluating progress according to key performance indicators. Work with the Directors of CityTeam @ Work and CityTeam in the Neighborhood and other stakeholders to evaluate data and implement next steps.
4. Provide and coordinate administration and interpretation of CityTeam @ Work approved career assessments, and work with students to create ECDPs based on these assessments.
5. Become proficient in utilizing Insightly for creating student records, tracking program metrics, updating student pipelines, managing assigned projects, and running standard and ad hoc reports.
6. Work with CityTeam @ Work to conduct ongoing analysis of and program alignment with industry best practices
7. Proactively and consistently improve the quality and effectiveness of program services
8. Provide information on and assist students with postsecondary educational programs, vocational training, and employment opportunities.
9. Facilitate work-based learning opportunities, provide and coordinate activities for students to develop employability skills, and promote the use of technology for career planning and research.
10. Oversee the CityTeam @ Work in the Neighborhood Interns. Work in conjunction with the corporate Intern Program Supervisor to create and structure placements that benefit the interns, providing appropriate skills and trainings, help manage work schedules, case management, and classes; lead weekly meetings, ensure internship requirements are met, and notify the Intern Program Supervisor and Director of CityTeam @ Work of concerns or necessary terminations in a timely manner.
11. Model and hold students accountable for appropriate classroom behavior, including arriving on time, coming prepared, participating in class discussions, staying on task, and respecting and supporting others’ learning.
12. Ensure all students understand the wide variety of vocational skills training and resources available through CityTeam @ Work.
13. Transport and accompany students to career fairs, union apprenticeship application sessions, job interviews, and other academic and or employment related activities.
14. Oversee process of preparing students to take the high school equivalency exam and assist students with college readiness, applications, financial aid, etc.
15. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement.
16. Represent CityTeam at community meetings and network with outside social services agencies, churches, companies, and non-profits to build mutually beneficial relationships and maximize available resources.
17. Collaborate with and facilitate employer, business, educational, and community partnerships that provide career development services and opportunities for students.
18. Efficiently use Google Drive and other Google G-Suite apps for daily use and to create, track, and report data.
19. Manage multiple projects, prioritize tasks, and intelligently delegate.
20. Advocate on behalf of CityTeam in your circles of influence.
21. Special projects and additional tasks as assigned by the Directors of CityTeam @ Work and CityTeam in the Neighborhood.
PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
- Career Development, Career Coaching, or Career Counseling experience
- Associate Degree or equivalent experience in related field
- Minimum 3-years of professional work experience
- Proficiency conducting online research, preparing presentations, and speaking to large or small groups
- Computer literate and proficient with all aspects of Google G-Suite apps and Microsoft Office Suite
- Experience with curriculum development and the ability to maximize resources by individualizing content for each student’s needs
- Outstanding command of the English language, especially writing professional documents and business correspondence
- Valid CA Driver’s License with a clean record
Preferred Education and Experience
- Bachelor’s Degree or equivalent experience
- Familiarity with college admission processes, applications, and financial aid
- Familiarity with Learning Management Systems (LMS)
- Familiar with Smartsheet, Monday.com, Trello, Asana, or other Project Management Software
- Experience working with churches, community organizations, and other social service agencies strongly preferred
- Experience implementing programs, processes, and structures for a new organization function
- Teaching experience
- Supervisory experience
- Experience in Customer Service Industry
- Read, write, and speak fluent Spanish or Chinese
- Familiarity with CityTeam, homeless, and poverty
- Stand or sit for prolonged amounts of time
- Climb up and down stairs
- Walk, bend, twist, & kneel
- Talk and hear
- Occasionally lift and move up to 20 pounds
- Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
- Should be able to type accurately with a minimum 45-correct words per minute
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- This position will require flexible working hours throughout the week, with regular time during evenings and weekends
- This job operates primarily in assigned local communities in the South Bay with limited time in the office
- This job operates in different outdoor settings in various low-income neighborhoods, where conditions are subject to varying weather conditions (hot, cold, windy, wet)
- This role regularly uses standard office equipment such as computers, printers, phones, photocopiers, filing cabinets and fax machines
Additional Eligibility Qualifications for CityTeam Ministries
- Must have an intimate, personal relationship with Jesus Christ
- Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
- Must have compatible theology on major issues of CityTeam's Statement of Faith
- Must be committed to serving God and the body of Christ
Job Title: Program Manager
Area/Location: CityTeam @ Work / CityTeam in the Neighborhood / San Jose, CA
Reports to: CityTeam @ Work Director
Subordinates: Interns & Volunteers
Classification: Manager / Full Time / Regular / Exempt
Salary: Range starts at $54,080 DOE